> For the complete documentation index, see [llms.txt](https://akixi.gitbook.io/cx-release-notes/CmZjPH4KJOE9hML1qQw8/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://akixi.gitbook.io/cx-release-notes/CmZjPH4KJOE9hML1qQw8/akixi-cxi-client-release-notes/akixi-cx-integration-release-notes/v-4.-client-windows/cxi-v4.9.1-19658.md).

# CXI V4.9.1 (19658)

Release notes for Akixi CX integration Desktop client for MS-Windows

<div align="left"><figure><img src="https://2073633874-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fn2QbPi654JuQyP5ylJNc%2Fuploads%2FbCtCbfT007OZu4KCn29r%2Fspaces_n2QbPi654JuQyP5ylJNc_uploads_PonPJ80aY1Exk6KjtPKk_19.png?alt=media&amp;token=3e689f90-f331-48b7-aff6-61c984406c5d" alt=""><figcaption></figcaption></figure></div>

## Release notes

### Release Date

Akixi CXI Client version 4.9.0 was declared GA on 15th September 2025.

### Release Overview

{% tabs %}
{% tab title="CXI Teams" %}

The Akixi CXI Teams v4.9 client introduces Cloud Config support, enabling CRM integrations for CXI Teams, client policies, and user settings to be centrally configured from the CX platform. Previously, each client had to be configured manually, which limited scalability and created overhead for partners. With Cloud Config, administrators can define policies and CRM profiles once in the CX Admin Portal, and they are automatically applied when users log in.

This release establishes a foundation for scalable deployments, reduces configuration errors, and accelerates rollouts across larger tenants.

## User Guides:

[CXI Teams User Guides](https://docs.cx-docs.com/zMI47dMiWinRP4VFuPLu/cx-documentation/cx-integration-teams/user-guides)

[CXI Teams Installation](https://docs.cx-docs.com/zMI47dMiWinRP4VFuPLu/cx-documentation/cx-integration-teams/administrators)

* **Centralised CRM configuration**: delivered a new cloud-based CRM configuration system, allowing administrators to define, manage, and provision CRM integrations (e.g., Salesforce, Dynamics 365, HubSpot, Zoho, SugarCRM) through a single, centralised interface. Templates and provisioning scopes (TelSys, partition, or user level) provide flexibility while ensuring consistency across desktop clients.
  * **Minimum Requirements: v4.9 Akixi CX Platform v3.3.2 or later**.
* **Akixi CXI client cloud policy and settings management**: Administrators can now centrally configure the Akixi CXI Desktop Client. Policies and settings are managed directly in the Admin Portal and applied automatically to all scoped desktop clients. This ensures consistent client behaviour across the organisation, simplifies deployments, and allows real-time updates without requiring changes on individual desktops.
  * **Minimum Requirements: Akixi CX Platform v3.3.2 or later**.
* Together, these enhancements provide a **unified cloud configuration model for the Akixi CXI Desktop Client**. Administrators gain greater control, users benefit from a consistent and streamlined experience, and organisations can scale their CRM integrations with less effort and reduced complexity.
  * **Minimum Requirements: Akixi CX Platform v3.3.2 or later**.
* **User provisioning improvements**: welcome emails are now disabled for CRM-only users who authenticate via Teams, reducing unnecessary communication while retaining onboarding emails for analytics/reporting users.
* **Shared Desktops:** This feature allows multiple Windows users on the same PC, or across PCs sharing AppData, to securely share and update the same Integrator configuration. Users can share settings and changes without losing access or creating security risks.

**CXI Teams Requirements**:

* Must be used with the **Akixi CX Platform v3.3.2 or later**.
* Controlled integrations via Cloud Config are not yet available.

### **New Features**

<table><thead><tr><th width="158">Enhancement ID</th><th width="287">Summary</th><th width="750"></th></tr></thead><tbody><tr><td>VC-3555 </td><td>Call Queue grouping in Presence</td><td>Provides grouping and displaying of users by call center call queues as well as departments in the Go Integrator desktop client, making it easier to locate and manage users in a call center environment.</td></tr><tr><td>VC-3284</td><td>Get Cloud CRM Config</td><td>Loads CRM configuration from the CX platform into the CXI client at user login.</td></tr><tr><td>VC-3285 </td><td>Get Cloud Policy Config</td><td>Loads user control policies from the CX platform into the CXI client at user login.</td></tr><tr><td>VC-3286</td><td>Get/Put Cloud Settings </td><td>Syncs client settings between the CX platform and the CXI client at user login. Local client setting changes are updated back to the CX platform on state change.</td></tr><tr><td>VC-3632</td><td>Desktop sharing through storing Encryption Key In Branding</td><td>Allows desktop client settings and data to be shared across multiple window users, while keeping encryption secure.</td></tr></tbody></table>

### Resolved Bugs and Limitations

<table><thead><tr><th width="150">Enhancement ID</th><th width="800">Suggested Release Notes</th></tr></thead><tbody><tr><td>VC-3650 </td><td>Preview window not showing name from CRM after config change</td></tr><tr><td>VC-3652 </td><td>Listen in function causes duplicate answer boxes</td></tr><tr><td>VC-3569</td><td>Packages fix - were downgraded</td></tr><tr><td>VC-3665 </td><td>Error when adding new contact with an email &#x26; existing number</td></tr></tbody></table>
{% endtab %}

{% tab title="GI Cara (Cisco BroadWorks)" %}
**Shared Desktops:** This feature allows multiple Windows users on the same PC, or across PCs sharing AppData, to securely share and update the same Integrator configuration. Users can share settings and changes without losing access or creating security risks.
{% endtab %}

{% tab title="GI Nava (Netsapiens)" %}

{% endtab %}

{% tab title="GI WxC (Cisco Webex Calling)" %}

{% endtab %}

{% tab title="Other Products" %}

{% endtab %}
{% endtabs %}

## User Guides:

[CXI Teams User Guides](https://docs.cx-docs.com/zMI47dMiWinRP4VFuPLu/cx-documentation/cx-integration-teams/user-guides)

[CXI Teams Installation](https://docs.cx-docs.com/zMI47dMiWinRP4VFuPLu/cx-documentation/cx-integration-teams/administrators)


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